We want you to feel confident ordering from 5IVE 9INE. You may request a return within 14 days of delivery by emailing info.fiveninebrand@gmail.com with your order number and the reason for the return.
To be eligible, merchandise must be unworn, unwashed, unused, and returned in its original condition. Please wait for return approval and return instructions before sending an item back.
Customers are responsible for return shipping costs when the correct item was received in good condition. 5IVE 9INE will cover reasonable return or replacement costs when an item arrives damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is caused by our error.
We will inspect approved returns after they arrive. If accepted, the refund will be issued to the original payment method. Banks and payment providers may require additional time to post the refund.
For a different size or style, email us within 14 days of delivery. Exchanges depend on product availability and the item meeting the eligibility requirements above.