Order processing
Orders are prepared and printed with care. Please allow 3–5 business days for processing before shipment. Business days do not include weekends or holidays. During product launches or high-volume periods, processing may take slightly longer.
Shipping rates and delivery
Available shipping methods, rates, and estimated delivery times are shown at checkout. Delivery estimates begin after the order has finished processing and are provided by the shipping carrier.
Tracking
When tracking is available, it will be sent to the email address used at checkout after the order ships. Tracking updates may take time to appear in the carrier’s system.
Address changes
Please review your shipping address carefully before completing checkout. If a correction is needed, contact info.fiveninebrand@gmail.com as soon as possible. We cannot guarantee changes after an order has entered production or shipped.
Delays, lost packages, and damaged orders
Carrier, weather, and seasonal delays can occur after an order leaves us. If your order arrives damaged, is incorrect, or appears lost, email us with your order number and any helpful photos so we can review the issue and help with the next step.
